Insights

Practical thinking on UX strategy, decision-making, and making sense of complexity.

When to use tools vs. hire a strategist

Not every problem needs hands-on strategy work. Here's how to decide.

Tools work well when

The problem is contained and you have time to work through it yourself. You want a framework to guide your thinking, and budget is limited.

Strategy work is better when

The problem is complex, politically sensitive, or the cost of getting it wrong is high. You need external perspective and stakeholder alignment.

How to decide

Ask yourself: "If I get this wrong, what happens?" If the answer is "we waste 3 months and some budget," use a tool. If it's "we build the wrong product and lose market position," get help.